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Original topic:

Battery issues

(Topic created on: 05-01-2022 05:52 AM)
702 Views
Gueen
Active Level 1
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Support
Hey, can someone please answer my questions.
Um my phone suddenly turn off and it takes time to turn it on again and it's battery, from 50% it dropped to 0%, and right know it takes 5 hours to charged it and it draining so fast. I know there's something wrong about the battery but the test results says the battery is in good condition. 
What should I do? 
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14 REPLIES 14
butete
Expert Level 5
Support
try to wipe cache partion it may help, if not further test by going to safe mode
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Gueen
Active Level 1
Support
Already done it, still not working :<
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edward_6
Active Level 8
Support
Try to battery collaboration so that you can see the actual battery percentage
Because the purpose of battery collaboration it just help your phone's software battery meter align with your battery's actual charge that's the purpose of battery collaboration Screenshot_20220501-220654_Google.jpg
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edward_6
Active Level 8
Support
But is not recommended you should use it once a year because if always use it. It may case battery damage or your phone will be damaged
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edward_6
Active Level 8
Support
Diba ito po ang issue nag device nyoScreenshot_20220501-220947_Google.jpg
edward_6
Active Level 8
Support
Just dial *#0228# to collaborate the battery before you collaborate you should watch this https://youtu.be/BifP9Cg3fOE
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edward_6
Active Level 8
Support
And install accubattery to see the actual health of your battery
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edward_6
Active Level 8
Support
Pero ano ang results sa diagnostic po?
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Gueen
Active Level 1
Support
It says na nasa good condition ang battery but I doubt it.
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