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Original topic:

Block Accidental Touches on Your Phone

(Topic created on: 09-03-2024 11:05 AM)
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Samsung_Ryan
Community Manager
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Support

Do you often find yourself accidentally calling or messaging someone when you phone is in your pocket or bag? Your Galaxy phone actually has a feature to prevent such pocket dials. Follow these quick steps to keep your screen inactive and prevent accidental touches.

How to turn on Accidental touch protection

Step 1. Go to Settings > tap Display.

Step 2. Tap the switch next to Accidental touch protection to turn the feature on.

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Note:

After turning on Accidental touch protection, you may notice a small pixel-sized light flashing on the top of your phone in the dark. When you touch the screen while the Accidental touch protection function is activated and Always-on display is preset to 'Tap to show', such small light flicker will appear.

That is because the proximity sensor is operated due to Accidental touch protection, and it is not a product defect. Some models that have proximity sensor behind the display panel, the sensor is turned on to determine whether it is in a pocket when the screen is turned on in low light (10 lux or less). When the proximity sensor is operated, the phenomenon of light flickering is recognized by the photoelectric effect. In other words, light flashing is the operation of the sensor to prevent malfunction. The brighter you set your screen, the brighter the flashing light will be.

9 Comments
SG5573T
Beginner Level 4
Support
Ok and what about blocking accidental calling of emergency numbers? 😡
TinoK
Beginner Level 2
Support
Ya! I have been warmed by police 2 times over the years for calling them accidentally.. 🤦‍♂️
陳天成
Beginner Level 5
Support
very good 👍
0 Likes
deuter
Beginner Level 2
Support
I have a A52 (company phone) but can't seems to find this setting.. no issues on my Fold4
0 Likes
KarimHassan
Beginner Level 2
Support
I hv activated it, but when go for my morning walk, it will call 999, I was also warned by authority.
0 Likes
andymak
Beginner Level 3
Support
Yes, this accidental touch protection doesn't work for me at all. My phone has accidentally called the police no. Twice with this feature turned on. The only solution is to turn off double tap to wake up the screen in the motion & gesture option.
0 Likes
Members_OZNlVaa
Beginner Level 2
Support
I did on the function but still happened (many times)
0 Likes
AhmadBean
Beginner Level 3
Support
🤗🫡Thank You so much💪🏼👍🏻
0 Likes
s0ulless
Beginner Level 2
Support
Phone dialled emergency services several times. You've got to fix this.
0 Likes