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07-02-2023 09:01 AM in
Support
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07-02-2023 07:41 PM in
SupportHello kylecdrck,
Thanks for letting us know here about your Bixby experience on your beloved Samsung Galaxy phone with video as well. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will be bothered too.
Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Application".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
Should you need further assistance and guidance, do not hesitate to contact us via Samsung Customer Care support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
