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Original topic:

Camera / Auto Rotate Orientation bug not fixed

(Topic created on: 11-25-2022 10:26 PM)
1181 Views
-Vlad-
Active Level 4
Options
Support

Wondering if there will be a fix here. Im starting to hate my S21 plus

1 Solution


Accepted Solutions
Solution
-Vlad-
Active Level 4
Support
Good news. It's been fixed on the December patch. Never experienced it up to now. Posted about it too

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12 Comments
ProCo
Expert Level 4
Support
Good day! -Vlad-, take it easy. Here are the steps that you can follow toy help your concern.

Fix Auto-Rotate Issues by Restarting Your Android Phone.

Turn On Screen Rotation From Android Settings.

Use the In-App Screen Rotation Option.

Don't Touch Your Phone's Screen.

Recalibrate Your Phone Sensors to Fix the Auto-Rotate Issue.

I hopw this steps will ease your worries. Keep safe!
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-Vlad-
Active Level 4
Support
You mean *#0*#? Restarting the phone only temporarily fixes the issue.
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Gee20
Beginner Level 2
Support
Yes. I have the same issue with my camera rotating in the opposite direction. Restarting the phone 5x a day is not a solution.
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Solution
-Vlad-
Active Level 4
Support
Good news. It's been fixed on the December patch. Never experienced it up to now. Posted about it too
TeamGalaxyRene
Moderator
Moderator
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Support

Hello -Vlad-,

Thank you for your feedback. We appreciate your suggestions and appreciate the time and effort you put in to share your valuable comments. This helps us improve our products, apps, and services towards enhancing your Samsung Galaxy experience.

You can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)

 

Hope this content is helpful and your device's problem gets solved.

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-Vlad-
Active Level 4
Support
Will there be a new patch to fix this?
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-Vlad-
Active Level 4
Support
I've sent my reports after one ui 5 update and all the solutions aren't working. The solution is a patch. This issue never happened before the one ui update. Or can i just downgrade my one ui.?
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markvincent
Beginner Level 2
Support
Same with me after the update😔
Gee20
Beginner Level 2
Support
What do we doooo. I hate restarting my Note20 5x a day just to temporarily fix the issue.
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