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Original topic:

Can't access my secure folder. HELP!

(Topic created on: 12-07-2022 08:44 PM)
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LazyEyeMD
Beginner Level 2
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Support
A few weeks ago, I created my secure folder. To emhanced its security I added a pattern. Days passed, when I accessed it, it only asks for the biometrics but after restarting my phone yesterday, it started asking for the pattern which I cannot already remember because it never asked for it before. I tried multiple times and no "forget password" option appearing. 

What only happens is that accessing takes longer after a wrong pattern. 1 min to 2 min, etc. Now it is until 60 min. Dunno if the option of forget passwird will come out soon.
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TeamGalaxyRene
Moderator
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Thank you, LazyEyeMD, for sharing your experience and inquiry here, that you can't access your secure folder.

You can try pressing DELETE to unlock your folder and let us know if it works.

 

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
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LazyEyeMD
Beginner Level 2
Support
Thank you sir. Where do I get the option delete? When I open the secure folder, what only appears is the pattern option.
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TeamGalaxyRene
Moderator
Moderator
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Support

Hello LazyEyeMD,

Please find below steps to reset your Secure Folder.

Step 1. Open Secure Folder. It will ask you for password. Enter wrong password multiple times. Below it will show "Forgot Password" link

Step 2. Click on that link. You will be taken to Samsung Account login.

Step 3. Enter your Samsung Account password. It will let you enter Secure Folder. You may need to change your password at this stage.

 

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LazyEyeMD
Beginner Level 2
Support
I have tried more than 10x now though... Don't know how much more before the forgot password link to appear.
hugeorb88
Active Level 1
Support
Me too i have similar issue
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hugeorb88
Active Level 1
Support
I have the same problem but when i follow step 2 it does not redirect me to accout log in. I hope you can help me.
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putoters
Beginner Level 2
Support
Paano Alison ang lock sa mga apps
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