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12-07-2022 08:44 PM in
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12-07-2022 08:52 PM in
SupportThank you, LazyEyeMD, for sharing your experience and inquiry here, that you can't access your secure folder.
You can try pressing DELETE to unlock your folder and let us know if it works.
For more assistance, you may contact us on our online Samsung support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
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12-07-2022 08:57 PM in
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12-08-2022 12:43 AM in
SupportHello LazyEyeMD,
Please find below steps to reset your Secure Folder.
Step 1. Open Secure Folder. It will ask you for password. Enter wrong password multiple times. Below it will show "Forgot Password" link
Step 2. Click on that link. You will be taken to Samsung Account login.
Step 3. Enter your Samsung Account password. It will let you enter Secure Folder. You may need to change your password at this stage.
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12-08-2022 12:51 AM (Last edited 12-08-2022 12:51 AM ) in
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01-15-2023 07:12 AM in
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01-15-2023 07:11 AM in
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06-07-2023 09:28 AM in
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