Can't find sync in settings of Samsung notes and Samsung cloud

[Bryan2424]

Hi I can't turn on sync for Samsung notes in its settings and Samsung cloud. Thanks in advance!

[kiyoL]

Mine is above general in notes setting. Prolly need to sign into cloud in settings first to see it?

[Bryan2424]

Hi, I did sign in already for few weeks but the Samsung notes sync doesn't appear there. Thanks for ur reply!

[SamsungPradeep]

Hello Bryan2424. I am Pradeep, from Samsung.

We regret learning from the experience that you are facing currently. You may follow the below steps in order to narrow down the root cause of the issue :

1. Soft Reset (Force Restart)
2. Safe mode
3. Software Update
4. Reset Settings

Kindly refer to the link below for further detail in regard to the troubleshooting steps above and perform above recommended steps only : https://www.samsung.com/sg/support/basic-troubleshooting-tips-for-galaxy-mobile-devices/

However, if the issue persists, we would like to propose the Smart Tutor. The advantage is, we will be able to assist you with further troubleshooting over the call. Please call our Samsung Care Line 1800-726-7864 regarding this service. Our experts at Samsung Care Line will advise and assist you in details.

Thank you.

[Bryan2424]

Okay, thanks for the advice Pradeep!

[wombat_567]

Hi Bryan2424.

Did you ever figure it out? I'm having the same issue on both my phone and tablet.

[Bryan2424]

Hi, sorry for the late reply. I changed to a S24u able to sync after that.