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Original topic:

Does samsung cloud automatically delete data?

(Topic created on: 01-09-2023 09:21 PM)
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Djm78
Active Level 4
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Support
Does samsung cloud automatically delete data? If lets say I've got only 22 days until my samsung cloud will expire, and I've only newly backed up calendar. are those categories like apps, settings, etc. That still have the old backups still pending for deletion?
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jullliebeeee
Beginner Level 2
Support
i experience this too my photos automatically disappear.
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jullliebeeee
Beginner Level 2
Support
is there someone here knows how to get it back?
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TeamGalaxyRene
Moderator
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Hello Djm78,

If you received a notification that your Samsung Cloud data will be deleted, then all you have to do, is back-up your files either to OneDrive and/or Google Drive, or external drive via Smart Switch.

https://www.samsung.com/ph/support/mobile-devices/how-to-backup-or-restore-data-into-external-storag... 

 

https://onedrive.live.com/about/auth/ 

https://drive.google.com 

 

https://play.google.com/store/apps/details?id=com.sec.android.easyMover&hl=en&gl=US 

 

For more assistance, you may contact us on our online Samsung support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)

 

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