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Original topic:

encrypted

(Topic created on: 04-21-2022 07:37 AM)
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22Jorge
Active Level 1
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Support

Can anyone help me.. my microsd card was encryted on my Samsung Galaxy A71. but when I want to decrypt it.. the button for decrypt is not activated... I can't recover now my files on my microsd card. Those pictures and videos are all important to me... 

I copied my pictures and videos on my laptop but since it is encrypted.. it won't open... can anyone please help me.... 

Thank you...

11 REPLIES 11
22Jorge
Active Level 1
Support

Yes I could have decrypted it on the settings also but the decrypt button is not activated..I don't know why it is not enabled that is why  I can't click/tap it..... 

I don't know what to do..  all my files are so important...

maybe you can or you may know someone how to decrypt even using a computer....

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pham_hni
Expert Level 1
Support
Try putting it on a different phone
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