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08-07-2022 05:53 PM in
Support1 Solution
Accepted Solutions
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08-07-2022 06:09 PM in
SupportHello margrette.
Samsung care and we are here to help.
Install the latest Software Updates.
1) Install the latest Software Updates: Settings > Update > Download > Install. Follow on screen instructions.
Set up and use the fingerprint sensor on your Galaxy phone.
1) Navigate to Settings, tap Biometrics and security, and then tap Fingerprints.
2) Enter your lock screen credentials. If you do not have a screen lock set up, you may be prompted to create one at this point. When you're ready, read the information, and then tap Continue.
3) Use the on-screen prompts to register your fingerprint. When registering your fingerprint, make sure to fully cover the fingerprint sensor with your finger to prevent strong light from entering the fingerprint sensor. When you're finished, tap Done.
https://www.samsung.com/us/support/answer/ANS00082563/
Hope this content is helpful.
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08-07-2022 06:09 PM in
SupportHello margrette.
Samsung care and we are here to help.
Install the latest Software Updates.
1) Install the latest Software Updates: Settings > Update > Download > Install. Follow on screen instructions.
Set up and use the fingerprint sensor on your Galaxy phone.
1) Navigate to Settings, tap Biometrics and security, and then tap Fingerprints.
2) Enter your lock screen credentials. If you do not have a screen lock set up, you may be prompted to create one at this point. When you're ready, read the information, and then tap Continue.
3) Use the on-screen prompts to register your fingerprint. When registering your fingerprint, make sure to fully cover the fingerprint sensor with your finger to prevent strong light from entering the fingerprint sensor. When you're finished, tap Done.
https://www.samsung.com/us/support/answer/ANS00082563/
Hope this content is helpful.
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08-07-2022 07:04 PM in
Support
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08-07-2022 06:26 PM in
SupportPower off your phone
Hold the volume down and the power button at the same time until you see the samsung logo
You are now in recovery mode
Select wipe cache partition
Select repair apps
It will reboot to repair apps
Hope that your issue will be fixed.
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08-07-2022 07:03 PM in
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08-08-2022 12:44 AM in
Support