Galaxy Watch 4 Classic

[Tarver0470]

Question: Is it normal na may sound ang rotating bezel ng Galaxy Watch 4 Classic kung e-tap nyo sya? Parang medyo loose o maluwag ang sound..is this normal?

[SamsungRightCare]

Hello Tarver0470,

Thank you for letting us know about the issue with the sound you've been hearing from your Samsung Galaxy Watch 4 Classic when rotating its bezel.

Really understand what your going through as you're really depends on your Samsung Galaxy Watch to get back to your workout or your work, with a twist of a bezel.

To begin with, your Samsung Galaxy 4 Classic has a physical rotating bezel instead of the digital bezel, giving you even more one-handed freedom and convenience when using your watch. Bezel interactions allow you to interact with the watch interface without needing your finger to scroll, accept or reject calls, zoom in or out, and more. 

Following are some basic steps to troubleshoot in order to identify what's behind the sound your device's bezel is making.

1) Ensure that your Galaxy Watch 4 device is up-to-date with the latest software updates.

Settings > About Watch > Software updates > Download and install > Follow on-screen notifications/messages.

2) Check if there's a visible particle i.e. dust, dirt, that impedes bezel rotation by cleaning and wiping it dry. Try to rotate one more time.

3) Check and rectify for your Galaxy 4 Classic settings.

Settings > Turn Bezel to Wake

Settings > Show Media Controls

4) For more assistance, you may contact us on the online Samsung support channels below.

https://www.samsung.com/ph/support/contact/#onlinesupport  

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

5) And / or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00AM to 8:00PM)

6) If the sound issue persists, you may bring your Samsung Galaxy Watch to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/ 

Hope this content helpful and your problem gets solved.