Great Inconvenience: Samsung Shop PH Slow to Correct Its Own Mistake

[Abe_T]

Disclaimer: This is a bit of a Rant.

Following up on my earlier post about Samsung Shop PH sending the wrong bundled item. They sent me a Keyboard Trio 500 instead of the Book Cover Keyboard for Tab S8 Ultra. And if you have an S8 Ultra you know how important a case and a keyboard are for such a huge tab.

I filed my Incident Report the hour I received the Wrong Item. Called the Agent on the #425299 Hotline and sent all the things they asked for. I did this all a week ago and have gotten no real answer from shop_ph@samsung.com 

All they keep telling me is "It has been escalated" , "We are still investigating" or " Sorry sir, we are following up". 

I didn't pay almost 70k of my hard earned money to get the wrong item and for such horrible service afterwards. 

Has anyone else had this experience? How long before they resolved the issue? And did they offer ant recompense? 

[butete]

hope this would be rectified

[Abe_T]

It better be. If this goes on any longer tatawag na ako sa DTI 😓

[butete]

@TeamGalaxyRene

[TeamGalaxyRene]

Hello Abe_T,

Thanks for sharing your experience with one of the Samsung shop, here. Rest assured, our dedicated team is aware of the situation and will rectify the same.

We apologize for the inconvenience.

[Abe_T]

Thanks, @TeamGalaxyRene.

Appreciate all the the apologies but what I really need now is a tracking number of the replacement item please 🙏

[TeamGalaxyRene]

Hello Abe_T,

We are working on it, and can you provide the Order # & the photo of the order if you do have?

Really appreciate your understanding and cooperation in this regards.

[Abe_T]

PH221111-03879867

[Abe_T]

Please see above screenshot of Order

[Abe_T]

This is what I received.

Someone wasn't doing their job correctly. As far as I can tell, there are no existing promos where these 2 items are bundled.

This really should not take more than a week to rectify. With the time it takes for shop_ph@samsung.com to dispatch items who knows if I will even receive the item this year.