GREEN LINE ISSUE

[SJO]

wow ... i login today ... and search using GREEN LINE as the key search ... sort them with date ... apparently still a lot a lot of us ( even from MALAYSIA ALONE ) ... facing the same issues .. and these posts were quite recent as well !! .... some of these involved recently launched model such as S24 !!! ... 

seems that the quality control issue is a little out of control ... 
i have been leaving with the LINE for half a year ... consulted SAMSUNG CARE .. advised to change the screen .. but it is certainly illogical cost !! ... 

anyway ... SAMSUNG .. hope you really can do a little further for this group of impacted customers ... i am pretty sure u didn't wish to have this bad publicity brewing big !!

[Sethu77]

Yes, faced the issue in my S22 Ultra, restarted the phone twice, the line disappeared.

[SJO]

that's so lucky of you ... i tried so many donkey x ... still couldn't get it ... i believe yours could be software ... mine confirmed hardware problem ... replacing the LCD screen is RM1,400, the phone is working perfectly .. but right now market value is only RM900 ... why should i replace the screen isn't it ?

[johnLabu]

If your phone model is on the list, try to get it changed at the service centre.

[SJO]

Is this real ? ... where did u get this from ?

[johnLabu]

Got the info from this community.
Yes, it is real, at least for me, bcoz I just collected my Note 20 5G from 1 Utama service centre.
Paid only RM80 screen replacement due to vertical line.
It appeared after the December 2023 security patch update.
I sent it to the service centre on 3/2/24, and it took a month to complete the repair due to waiting for the ordered parts.
It's worth the wait, new screen now with 3 months warranty.
Kudos to the service centre staff for the help!

[SJO]

Attended, unfortunately warned that likelihood it will be rejected!!! Reason being ... I have dead pixels .. dang .. logically .. with my device not showing any sign of dent or damage, what could have been the causes of having dead pixels ? .. if its not product defects .. what else can that be ? So what it is so difficult for them to recognise that and replace the screen as courtesy for me ? ... having to go through hassles of transferring all the data etc etc etc ... I think .. they really triggering the anger of dissatisfied customers ... unlucky for me at least

[AnjeRBJ73_2]

Setuju

[SJO]

Attended, unfortunately warned that likelihood it will be rejected!!! Reason being ... I have dead pixels .. dang .. logically .. with my device not showing any sign of dent or damage, what could have been the causes of having dead pixels ? .. if its not product defects .. what else can that be ? So what it is so difficult for them to recognise that and replace the screen as courtesy for me ? ... having to go through hassles of transferring all the data etc etc etc ... I think .. they really triggering the anger of dissatisfied customers ...

[AnjeRBJ73_2]

Semoga dipermudahkan urusan kalian