Heartbreaking

[Edwin_76]

I have purchased a Samsung S24 on Monday ( 30/6/2025) ... but till today in my " My Orders" it says " you do not have any items in your order ".

I'm confused 

I'm frustrated 

It's a birthday present for my daughter....

Any one can enlighten me on what is happening ? 

My bank record shows that the payment has been released on the same day as I check out the item from Samsung shop .

[nazzzz · Accepted solution]

please chat the customer service inside the app. my experience was that they needed to trigger the system to reflect on buyer's orders profile

[Edwin_76]

Thanks for the reply .. it's seems that there's some problem between Samsung shope and IPAY88.. .
At my end IPAY88 has released the payment to Samsung ... not sure what's the delay on Samsung side

[nazzzz · Accepted solution]

glad to know. please feel free to Accept Solution (3 dots on top right of my comment). this will mark the post as Solved and benefit other users.

[Edwin_76]

After the so called system problem .... S24 is out of stock 😢 😂 ***