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Original topic:

HELP ME Please

(Topic created on: 11-25-2024 12:07 PM)
96 Views
Asha1990
Beginner Level 2
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Support

Hello all,

I forgot the 'after restart password' of My M12 phone. I could not use it for 7 months because of charging issue. Now it is fixed but I cannot unlock the phone. I want to recover the data because it was not backed up. I tried many attempts. Kindly give me suggestions. Thank you.

1 Comment
TeamGalaxyBianx
Moderator
Moderator
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Support

I totally understand your frustration, Asha1990! If you’ve exhausted all password attempts, the next step would be to try unlocking the phone through Samsung’s official tools. You can try using the Find My Mobile service if you have it set up, which might allow you to unlock the phone remotely. If that’s not an option, visiting a service center might be necessary to help recover the data. For a more detailed guide on how to proceed, check out this guide.

You can find the nearest service center to you here: http://smsng.co/SCLocator-SM 📍

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