How to make Apple Music lock again?

[LadyD555]

So this problem has been in my phone since OneUI Core 3.1. I don't know what's causing this issue but for some reason randomly Apple Music (Both Stable and Beta) just randomly unlocks and can't be lock again. This can be fixed by resetting my phone but I don't wanna do that. So is there any alternative fix for it? Already tried reinstalling it, installing older versions, restarting my phone but nothing happened. Still can't be locked. This problem never occurred to my previous phones. Only on my A22 5G. I'm on the latest OneUI Core Update.

[dulber]

Could be the app. Post it with the devs. How does it work with the hardware?

[LadyD555]

Apple Music works fine in my phone. The only real problem is that being randomly unlocks and forever be unlock....

[ProCo]

A apps is restricted and always licensed by the company.

[LadyD555]

But this is my personal phone... No work or school account is in my phone

[ProCo]

Yes! But the apps is restricted.

[LadyD555]

Wdym restricted? Is there any way for me to unrestrict it?

[ProCo]

Apple apps?

[LadyD555]

Yeah. Cuz you said Apple Music is restricted so how can I unrestrict it?

[TeamGalaxyRene]

Hello there! LadyD555,

Thanks for sharing your experience while using your Samsung Galaxy A22 5G having issues with the Apple Music app that randomly unlocks and can't be lock again. I feel you and understand, whenever we encounter issue that beyond normal, we begin to worry for a device that we've cared so much. If my device is having similar issue, I will be worrying too. But don't fret, we are here to guide and assist you.

Before you try out the below recommendations as to your solution, be sure to check if your device's software and related apps (Apple Music) are updated with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Clearing Apps Storage Cache

You can try clearing the app cache. Go into the Settings menu on your device, select Apps then find and select Apple Music. Select Storage, then select Clear Cache. After that completes, try out the application again.

If that doesn't solve the issue(s), you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Application".

Step 4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report. 

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

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Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.