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12-14-2022 04:47 AM in
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12-14-2022 01:25 PM in
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12-14-2022 07:07 PM in
SupportHello DannelleAbajar,
Thank you for reaching out to us here, about the results on your Samsung Galaxy phone Device Care check which shows 1 threat found, a malware app (Link to Windows).
You may select Fix now and/or uninstall the apps, then restart your Samsung Galaxy phone.
After restart, you may run once more to optimize your device.
Settings > Battery and device care.
For more assistance, you may contact us on our online Samsung support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.
https://www.samsung.com/ph/support/service-center/
Hope this content is helpful and your device's problem gets solved.
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12-14-2022 07:12 PM in
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12-14-2022 07:46 PM in
SupportHello DannelleAbajar,
You may return your device to the same service center for further assessment and solutions to your device, please.
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12-14-2022 07:49 PM in
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12-14-2022 07:53 PM in
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12-14-2022 08:19 PM in
SupportHello DannelleAbajar,
You may try below to fix this apps issue.
Go To Settings > Apps > Click On Three Bars > Show System Apps Then Ok > Search Device Security App
Clear Cache And Data
Then Scan Phone Again
Hope this content is helpful and your problem gets solved.
Make sure to click the ACCEPT AS SOLUTION button in your subsequent response if we have satisfied your inquiry.
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12-14-2022 07:14 PM in
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