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Original topic:

Instagram Blackout

(Topic created on: 07-14-2022 09:01 AM)
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Jaysonn
Active Level 1
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Whats happening to my Instagram application? Whenever I open the apps, it always appear that black out, I cant even use the apps, I tried a lot of troubleshooting like, clear data, uninstall and reinstalling, its still the same

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8 Comments
Khaled75
Expert Level 5
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What phone are you using? Does it happen in all apps?
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Jaysonn
Active Level 1
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Instagram only, my phone is Samsung S21
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Jaysonn
Active Level 1
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After the latest software update of samsung, I experienced that kind of black out only on Instagram
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Khaled75
Expert Level 5
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Go to Settings > Apps > Instagram > Storage, then tap Clear cache.
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Khaled75
Expert Level 5
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Did it work?
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Jaysonn
Active Level 1
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My model unit is Samsung S21
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pham_hni
Expert Level 1
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Clean the Data of Instagram. Or just update the app, as it is suggested to update apps after an update to maintain stability 🤓
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SamsungRightCare
Community Manager
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Hi Jaysonn,

Hope that you've found suitable solutions to your inquiry. Thanks guys.

 

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