Keypad note ultra

[nhengxx]

Im trying to edit a document using pdf escape unfortunately the keypad is not visible. Please help. Thanks

[TeamGalaxyRene]

Hello nhengxx,

Thanks for letting us know your difficulty finding the keypad on your beloved Samsung Galaxy Note 20 Ultra 5G while trying to edit a document using PDFescape.

Before you try out the recommendations below, be sure to check if your device's software and related apps (PDFescape) are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

Please ensure that the PDFescape editor is enabled and keypad is visible otherwise follow below step-by-step instructions.

Step1. Navigate to Settings.

Step 2. Then tap General management.

Step 3. Tap Keyboard list and default.

Step 4. Then tap Default keyboard.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.