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Original topic:

My A10s it shows me this when i did checked test so what is the solution

(Topic created on: 09-18-2023 12:30 AM)
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2 Comments
TeamGalaxyRene
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Hello Salihoust,

We hear you. Click Test again. If the results showing the same, then you may try the troubleshooting steps below.

Before you try out the below recommendations as to your solution, be sure to check if your device's software and related apps are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.

Step 4. Restart you device.

 

Launching your phone in Safe Mode allows only the core applications to run on your phone enabling you to observe its performance without the impact of your third-party applications. If your device functions correctly in Safe Mode, it is most likely that the issue lies with a third-party application that can be uninstalled to resolve the problem.

 

Starting your phone in Safe Mode.

Step 1. Turn your phone off. To do this, press and hold the Power button and tap Power off.

Step 2. When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.
 
Step 3. If done correctly, 'Safe Mode' will display on the bottom left corner of the screen. If 'Safe Mode' does not appear, repeat the steps above.
 
Step 4. Once you're in Safe Mode, you can remove the third-party app that is causing issues on your phone.
 
Exit Safe Mode:
 
To exit Safe Mode, simply restart your phone and it will reboot normally. You can also enter Safe Mode by pressing the Power key, touching and holding the Power off icon, and then touching the Safe Mode icon.
 
 
 

If that doesn't solve the issue, you may submit an error report through the Samsung Members app as follows:

 

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Settings/System".

Step 4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.

 

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

 

And if the issue remains, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue(s). Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

 

Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
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pham_hni
Expert Level 1
Support
Either you've rooted it before or just unlocked its bootloader
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