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09-18-2023 12:30 AM in
Support- Mark as New
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09-18-2023 05:16 PM in
SupportHello Salihoust,
We hear you. Click Test again. If the results showing the same, then you may try the troubleshooting steps below.
Before you try out the below recommendations as to your solution, be sure to check if your device's software and related apps are updated with the latest version. Please check how to update your mobile device's software in the following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart you device.
Launching your phone in Safe Mode allows only the core applications to run on your phone enabling you to observe its performance without the impact of your third-party applications. If your device functions correctly in Safe Mode, it is most likely that the issue lies with a third-party application that can be uninstalled to resolve the problem.
Starting your phone in Safe Mode.
Step 1. Turn your phone off. To do this, press and hold the Power button and tap Power off.
If that doesn't solve the issue, you may submit an error report through the Samsung Members app as follows:
Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.
Step 2. Scroll and select Error reports.
Step 3. Choose a category of your concern. Select "Settings/System".
Step 4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.
https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/
And if the issue remains, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue(s). Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.
https://www.samsung.com/ph/support/service-center/
or book an appointment with the Samsung Members app as follows:
Support > Book an appointment to set one.
Should you need further assistance and guidance, you may contact us via our Samsung Customer Care support channels below.
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09-22-2023 03:31 AM in
Support