My super fast charging (25w) suddenly not working well

[Shinraa]

I have 25 watts charger my phone support 25w, that is original Samsung charger. I don't know why it suddenly not working on me I always use it for more than a year now. Only 25w doesn't work 15w charger still working on my phone.

If I use 25w it will only show it's super fast charging but the battery percentage is not increasing and sometimes it decreases instead, but that charger is working well on my sister's phone so the problem is not on charger but on my phone. Using 15w charger will charge my phone normally but not 25w. Why is that? What could be the problem with this?

[butete]

have you wipe cache partition,to reset the settings, see if this fixes it

[jamesrred · Accepted solution]

Hello there. Right now, a bug is present in the August Security Patch in the Galaxy S20 FEs which causes Super Fast Charging not to work. For now, wait as Samsung releases the fix for this bug.

Nonetheless, keep your device up-to-date in order to have the latest features, security, and other improvements on your Samsung Device.

[Shinraa]

I see, thanks. I hope this September pacth fix this, I haven't received September patch.

[SamsungRightCare]

Hello Shinraa,

Thank you for letting us know your Samsung Galaxy device is having issues with battery super fast charging (25w) not working.

Don't worry, we care and we are here to guide, provide quick fixes and offer solutions to your problems.

A) Ensure that your device is up-to-date with the latest software updates.

Settings > About Phone > Software updates > Download and install > Follow on-screen messages.

B) For further assistance and support, you may contact us on the online Samsung support channels below.

https://www.samsung.com/ph/support/contact/#onlinesupport  

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

C) And / or Contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00AM to 8:00PM)

D) If the issue persists, bring your Samsung Galaxy device to the nearest Samsung Authorized Service Center immediately.

 Hope this content is helpful, and your device issues gets solved.

https://www.samsung.com/ph/support/service-center/ 

[ahd06]

or get a hold of another charger.

[Shinraa]

Didn't you read that I said that charger work on my sister's phone?

[ahd06]

sensitive sa charger ang Samsung. what works on your device might not work on another.

[Shinraa]

Nah, I have use this charger for more than a year. Sinabi ko na rin yan sa post ko. Nasagot namn na ng iba, bug sa August patch sa mga S20FEs ang pag di gana ng super fast charging. Official samsung staff also responds and asked me for software update to fixed the issue so that means the issue is really on software bug. But I haven't received September patch, still on August patch, so I'll just wait for update to fix it.

[Shinraa]

But still thanks for trying to help tho. But I hope next time, you could see accepted solution.