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Original topic:

Pink Line

(Topic created on: 03-25-2023 02:10 AM)
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EducatedFool
Beginner Level 4
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Support
A vertical pink line suddenly appeared on my fold 2 front screen....is there any way to fix it? Thank you 😔
6 Comments
Support
is on hardware level bring your device to the nearest authorized samsung service center
Cefiro
Active Level 10
Support
Whoa, first time to hear pink (can be white or green) line on Fold 2 screen. Well, Fold2 front screen is AMOLED too. May I ask: Have you updated your software lately?

This can't be fixed in anyway but replace the screen. For Note20-Ultra which I had that had 2 green lines, screen replacement costs around 15k. Fold 2 was released same year as Note20? Most likely.

I traded-in my damaged Note20-U for the latest Samsung flagship. You might consider trade-in too, if Samsung offers. 15k repair cost is too much.
EducatedFool
Beginner Level 4
Support
Yes, software updated last March 23 only, then the next day this pink line appeared....
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Cefiro
Active Level 10
Support
🤨🙄
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Khaled75
Expert Level 5
Support
Bring it to a Samsung Service Center to have it checked.
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TeamGalaxyRene
Moderator
Moderator
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Support

Hello EducatedFool,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy Z Fold 2 having issues with a vertical pink line on the front screen, and we apologize for the inconvenience it caused you.

Similarly, I will feel the same, expecting my device to work better after an update, but given this experience, I will be bothered. But we are here to guide, assist, and offer solutions to restore your device to optimum performance.

 

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Restart your device.
 
 

If that doesn't fix the problem, you may submit an error report through Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

 

https://www.samsung.com/ph/support/service-center/

 

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
 
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
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