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Original topic:

Pre-ordered S24 Ultra (Delayed Delivery and Still not received)

(Topic created on: 01-30-2024 11:27 PM)
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redsosa06
Active Level 1
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Support

I pre-ordered an S24 ultra last Jan. 18, 2024 for trade in. The posted delivery date on your website is January 29. However, your courier's tracking website isn't going anywhere. It's still at the same place! No calls, no updates, no messages about my order! I've read so many bad reviews about Consegnia. My order is still not delivered as of now, I hope it will not reach a week or more to receive my order. Tried your live chat to ask for an update, and your live chat doesn't even work! Please do something about this!

Members_bF0GK0n_0-1706685980766.png

 

18 Comments
TeamGalaxyJanine
Moderator
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Hey there, redsosa06! Could you please send us your order ID so we can check this? 😊 Thank you for your patience!
Vinong
Active Level 1
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Order ID: PH240118-15544402
Ordered: Jan 18, 2024 12:16:28
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Your order is past due the delivery date as well?

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Vinong
Active Level 1
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Yes
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redsosa06
Active Level 1
Support
Order ID: PH240118-15825986
Any updates on this??? It's already past its delivery date stated on your website. First it was Jan. 27, then moved to Jan. 29. Now it is with consegnia but is stuck on their hub with no updates whatsoever??
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Yanne_1215
Beginner Level 2
Support
I received a text message that is is for delivery today, but until this moment no call or text from the delivery rider? Your help will be highly appreciated.

Order No PH240119-17260798
Tracking No: CLC000580783

Thank you.
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Support

Same with me. My order should have arrived on Jan 29 and the status is still On The Way. Live Chat is always full so I can't get in. Right now it's already closed even at 4:30pm. Your live chat should be till 6pm correct? 

I just need to know when is the estimated arrival time (***) of my order because I may not be at home when it arrives.

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TeamGalaxyJanine
Moderator
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Hey there, Members_ohKMdxu! Please do send us your order ID so we can check. 😊 Thank you for your patience!

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Support

Hi Janine, this is my order:

Order ID: PH240118-16669366

Thanks for the response.

 

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