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Original topic:

Remote Unlock via SmartThings Find

(Topic created on: 10-21-2023 09:00 AM)
13646 Views
bagol1209
Options
Support
Saw this post on Facebook.

OP asking if there's a way to bypass the lockscreen without resetting the device. OP got locked out of their phone with 19 hours wait time to try again. Someone commented to unlock it via SmartThings find. OP then replied that they tried but there's no option. The commenter then said that they might not have enabled it on their phone.

I've got curious if I have mine enabled.

Here's how:

1. From Settings, go to your Samsung account
image

2. Go to Find My Mobile
image

3. Enable Remote Unlock
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Check yours, too! 😉
11 REPLIES 11
Meli69
Beginner Level 5
Support

My phone glitched I hit restart, it restarted but only came back with use pin not fingerprint. Been locked out. Tried to use smart find to unlock it. When signed on it says it's not locked. So, I locked it and now says lost this phone is locked. There is no option to unlock it. 

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GatoSarez
Beginner Level 2
Support

Not necessarily,  biometrics will not work once the phone is restarted. You must enter the pin you created as back up.  

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