Hello there! jpeg1014,
Did you try closing the multiple android system running in the background and then restart your Samsung Galaxy phone?
After the reboot, you may try once more to update your mobile device's software in the following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
If that doesn't solve the issue(s), you may submit an error report through the Samsung Members app as follows:
Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.
Step 2. Scroll and select Error reports.
Step 3. Choose a category of your concern. Select "Settings/System".
Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.
If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.
or book an appointment with the Samsung Members app as follows:
Support > Book an appointment to set one.
Should you need further assistance and guidance, you may contact us via our Samsung Customer Care support channels below.
System apps are always running in the background - think of them as the gears that keep your phone running.
Regarding software updates: if you are talking about the software update background app, it's the service that periodically pings the update server to see if there are any updates ready to be downloaded.
Don't worry - your data is also protected by Samsung Knox security! ♥