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Original topic:

S21 FE vertical lines after updates 29 oct 2023

(Topic created on: 11-09-2023 10:12 PM)
949 Views
Alan84
Active Level 2
Options
Support

My old folk accidentally updated his S21 FE and Vertical lines appeared. 

Updated on 29 Oct 23, phone is just a year plus old phone and in very good condition. Can samsung please advise and assist please. Thank you

20231109_214714.jpg

5 REPLIES 5
bersjx
Active Level 7
Support
The fastest ans is to go service centre and ask them
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Satio
Active Level 4
Support
😲! So much risk in Samsung sw upgrading. My family member has a similar experience with Flip 3. Trade-in cos no more warranty -$140. Heart pain. Thinking hard whether to continue with this brand. ?怕怕 !
AUDR21
Beginner Level 3
Support
I had 1 green vertical line on my FE S21 too which I intended to sell off after getting a Z Flip 5.
Tried every possible solution from Google, didn't help at all so sent it to Samsung Service Centre to change the display. It cost about S$2XX, they changed battery for me as well. Guarantee 1 month only.
Ribaxhad
Beginner Level 3
Support
Happened to my S21 as well, It's quite likely caused by the heat generated when doing the software update, my experience was when I started doing a lot of video calls where the phone always get super hot and eventually the green line form. No solution outside replacing the screen, sadly. Now I kinda try to just baby my phone by taking the case off and putting it near a fan every software update or when doing video call.
IsayahMangatu1
Beginner Level 2
Support

I am just from updating mine and it has brought the two lines on the left side.what could be the problem?

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