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03-10-2023 09:52 PM (Last edited 03-10-2023 09:53 PM ) in
SupportSolved! Go to Solution.
1 Solution
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03-18-2023 08:51 PM in
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03-10-2023 10:22 PM (Last edited 03-10-2023 10:23 PM ) in
SupportI suggest you play with it in a cooler or near a fan or ac. That's what I do when I use my Fold 4 when gaming. 😄
Also, welcome to the Samsung Members community! 🎊
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03-11-2023 01:30 AM in
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03-11-2023 12:38 PM in
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03-12-2023 08:01 PM (Last edited 03-13-2023 06:50 PM ) in
SupportHello Aedyyy,
We are sorry to hear about your experience with the recent updates on your Samsung Galaxy S23+ having issues with overheating while playing games, and we apologize for the inconvenience it caused you. If it happens on my device, I will get worried too. But don't worry, we are here to guide you, and offer solutions to restore your device to optimum performance.
It's a good thing that you were able to apply a do-it-yourself proactive mechanism by utilizing a periodic break in between games in order to manage phone usage. As you may be already aware, the environment is one factor affecting battery life, and continued use when the weather outside is at 30 degrees may contribute to overheating your device. So for an uninterrupted gaming experience, you may consider using it in a cooler environment.
In order to optimize your device's usage time you may do the following:
Step 1. Go to 'Battery and device care' in Settings.
Step 2. Tap 'Optimize now' to check apps with high background battery usage.
https://www.samsung.com/ph/support/galaxy-battery/optimization/
If that doesn't fix the problem, you may submit an error report through Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Power/Battery/Charging".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.
https://www.samsung.com/ph/support/service-center/
For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
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03-18-2023 08:51 PM in
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12-04-2023 10:26 AM in
SupportHi,
I have just purchased the Samsung Galaxy S23. Previously has the Samsung A31. I am an avid gamer on my phone especially playing Football Manager. I have FM 24 and have been playing on my old A31 which is over 3 years old and new S23 and the S23 is forever heating up and killing the battery every single time I play the game. I have only just got the phone so it is the latest software in the phone. Why is such a new phone not capable of handling such a game when my 3 years old model can deal with it no hassle and not a single bit of overheating.
Whats your suggestions for this?
Regards
WW
