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03-20-2024 12:15 AM in
Support- Hello guys! I just recently bought an s24 ultra and I have been experiencing problems whenever I play a video using the preinstalled video player or vlc player. The video/movie stutters or lags for a few seconds at set intervals. This is really annoying. Is Samsung aware of this? Anyone of you guys experiencing the same problem? Hope they get this fixed.
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03-20-2024 01:34 AM in
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03-20-2024 01:53 AM in
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03-20-2024 02:05 AM in
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03-20-2024 01:56 AM in
SupportHi there,
I feel like there might be two possible reasons why this is happening:
1. Your device may still be learning your usage patterns, which may be causing some of the slowdown. Does your device also heat up?
2. Either the videos you are trying to play are too high resolution or have been encoded poorly - have you experienced the same stutters when playing the videos on another phone / pc?
Let me know if you have updates.
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03-20-2024 05:08 AM (Last edited 03-20-2024 05:10 AM ) in
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05-04-2024 01:20 PM in
SupportI had this problem until I changed the screen resolution to QHD, now no more lag. I think it's about what quality playback you are watching.
