Samsung Cloud issues

[NiteChing]

Anybody know what's going on about my Samsung Cloud issue? 

I'm called Samsung Malaysia for Technical support

And also let them Smart Tutor to remotely support also no any idea to solve my problem 

[SamNoteUser]

Do you have an antivirus app installed? If so, please remove the app and restart your phone.

[NiteChing]

No... i never install antivirus apps for smart phone…

[nazzzz]

What SamNoteUser said is true, and also, try to load the Samsung Cloud by using your Mobile data instead of using the Wifi to see if the issue still persists.

[NiteChing]

Same issue … is it possible my Samsung Cloud space about this?

[nazzzz]

yes it should be possible to retrieve all the old data on your new device

[NiteChing]

I'm trying to clear my Samsung Cloud data
That's need to wait few days maybe it'll be settle my issue