Samsung galaxy s20 ultra lcd greenish and white screen issue

[颜德强]

My Samsung galaxy s20 ultra just use for 1year 2 months old get lcd screen greenish and white screen issue. Go for Samsung service center (plaza Singapora) asking for the solution. The CS only can do is we need to pay our self replace the LCD costing S$380. One of the flagship devices, only can use 1 year . After that this product quality issue will happen to you. So sad for Samsung quality. Maybe is my time to quit the Samsung.  

[Knots]

Wow. That bad.

Just sent my kid A series phone to Samsung service centre at Westgate 2 days ago on 3 issues
1) cahrging take a very long time for more than 3/4hr even the capacity is at 60%. Charging time No charging icon.
2) on/off switch dont work sometime
3) screen with green lines at time.

According to service centre they repiled that the techician will monitor the 📱. Otherwise they will sort of reinstall the software...

Question - what if the screen dont appear green line during these few days? I even took a phone to shown the green lines.
Now just 🤞hope they do change the affected parts.

[JLXY]

If it's still under warranty my advice is to get them to change the lcd screen. Because my S20+ also had a green line appearing out of nowhere but doesn't go away and it's a common issue for S20 series apparently. Now that I recall, a few months ago my phone had the green line appeared on the screen for a few seconds on 2 occasions but I brushed it off because I thought it's minor glitch. Now it's out of warranty that green line stayed permanently and Samsung SG customer service only response to their customers that paid 1000+ for the phone is to s uck it up or pay close to $400 to fix it when it's not the customer's fault. A flagship phone that can only last 1 year +, how disappointing. 

[SamsungNantakkumar]

Hello 颜德强. I am Faiz, from Samsung.

Based on the elaboration you have made, we totally understand your frustration. We would like to take this opportunity to explain that all Samsung smartphones undergo rigorous internal inspection tests and are always being controlled under Samsung's high level of quality standards internally. Hence, we regret to know that you are in this situation.

We hope that you will give us the opportunity to serve you better in the near future.

Thank you.

[JLXY]

How is that high quality when so many people around the world are facing the same problem? A search on google you can read countless of reviews and other countries's Samsung community on this s20 series phone that they are facing this "green line appearing out of nowhere" problem after using the phone for 1 year plus. So making a flagship phone that cost $1000+ with lcd screen that last for  1 year+ is high quality? 

A lot more people complained under this thread, have you seen it?  https://r1.community.samsung.com/t5/galaxy-s/green-line-on-my-s20/td-p/15068017

Even on Samsung SG Facebook page there is complain about the same problem but no one from samsung sg gives a hoot. I didn't stroll through every posts but I bet there are more. Singapore Samsung customer service only solution offered is to pay nearly $400 to solve a problem that is not caused by our fault while I've seen people from Samsung Phillipines community got their fix for free. Wonder why the customer service provided here differ so much? 

 

[edwin773]

Hi, Faiz from Samsung. You haven't not reply about the high quality flagship phone S20+!! Thousands of people whom owns the high quality flagship phone are facing the same issue including me! Green line in the center of the phone! Do we have to fork out another $400 to have the phone fix which problem are not cause by us the consumer but by Samsung!!