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Original topic:

Samsung Z Flip 3 shuts down when flipped

(Topic created on: 07-01-2022 03:29 AM)
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cln1b
Active Level 1
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Support
My Z Flip 3 shuts down completely when I try to flip it to close and because of that, since then, I only left my phone unflipped for it to stay open. Now, when a software update arrived (7/1/22), of course I installed it, but after doing so, my phone won't open unless it is plugged on the charger (charging). Another thing is the protective screen on my Z Flip 3 has bubbles on the fold zone that's why I don't know if the warranty is still effective because when I asked customer service they said that if it has physical damage then the warranty is void. This all happened when the phone did not even fall at all. Hope samsung would do something about this. 
14 REPLIES 14
Khaled75
Expert Level 5
Support
Try going into Safe mode.
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cln1b
Active Level 1
Support
Tried it. Still the same but thank you for helping! 😊
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Khaled75
Expert Level 5
Support
Since your phone works only if plugged in, try wipe cache partition.
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cln1b
Active Level 1
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Tried it but sadly it didn't work 😔
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Khaled75
Expert Level 5
Support
You wiped cache partition in Recovery mode?
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cln1b
Active Level 1
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Yep
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Khaled75
Expert Level 5
Support
Try factory reset. Back up your data first.
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cln1b
Active Level 1
Support
Nope doesn't work either sadly. I guess it's on the phone itself not the OS anymore.
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Khaled75
Expert Level 5
Support
Bring it to a Samsung Service Center to have it checked.
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