Scratches😭

[Timmyrose]

Any advise please on what to do, the screen protector of my Samsung Zfold3 has scratch marks (perhaps due to frequent in and out of the bag), when i tried asking the Samsung Service Center they told me that the entire phone protector should be replace (front and inside big screen). What should i do????

[butete]

yes as advised screen protector need to be replaced.

[Khaled75]

Replace the screen protector.

[SamsungRightCare · Accepted solution]

Hello Timmyrose,

Thank you for reaching out to us. We feel and understand what your experiencing right now, and if the scratch marks are really visible and you have difficulty using it, then our dear members here are right to bring your device to nearest Service Center to have it fully restored to its original functionality.

And rest assured that Samsung Engineer are more than competent to provide you with the best service.

At your own convenience, you can book an appointment by clicking the below links to find the Samsung Authorized Service Center near you.

https://www.samsung.com/ph/support/service-center/  

https://www.samsung.com/ph/support/your-service/main/ 

May I add, that the screen protector reduces the external impact on the main display and provides a similar display quality like the initial level through replacement as the quality of the display surface is degraded by various scratches or damage. Therefore, it is recommended to use Samsung Galaxy Z Fold3 with the protector attached.

For more help, you may use below online support link.

https://www.samsung.com/ph/support/contact/#onlinesupport 

Hope your problem gets solved.

[Timmyrose]

Thanks a lot. I tried reaching out thru the online chat but couldnt get thru
Will keep on trying though🥰 thanks