kingrojak
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07-09-2025 06:53 AM in
Support
Anyone else facing this issue with their Samsung phone?
Sometimes my screen completely freezes out of nowhere — nothing works except for the Back gesture from One Hand Operation+. Not blaming the feature, it’s just the only thing that still responds when the screen hangs.
I literally have to use Bixby voice command just to restart my phone. Happened to me twice already.
My phone’s still under warranty. Wondering if this kind of issue is claimable?
Would appreciate if anyone has faced the same and managed to fix it. Drop your thoughts below!
2 REPLIES 2
Samsung_MY
Community Manager
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07-09-2025 11:01 AM in
Support
Hi!
Suggest to reset all your settings and perhaps do a factory reset if possible.
Do submit an error report as well (long press Members app > error report) for our tech team to look into it. You can also reach out to our livechat:
https://www.samsung.com/my/support/contact/
Hope this helps!
Suggest to reset all your settings and perhaps do a factory reset if possible.
Do submit an error report as well (long press Members app > error report) for our tech team to look into it. You can also reach out to our livechat:
https://www.samsung.com/my/support/contact/
Hope this helps!
kingrojak
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07-09-2025 11:44 PM in
Support
Already factory reset.. i hope this just a software not hardware
