Original topic:

Screen freeze can't touch

(Topic created on: 07-09-2025 06:53 AM)
136 Views
kingrojak
Active Level 3
Options
Support
Anyone else facing this issue with their Samsung phone?  

Sometimes my screen completely freezes out of nowhere — nothing works except for the Back gesture from One Hand Operation+. Not blaming the feature, it’s just the only thing that still responds when the screen hangs. 

I literally have to use Bixby voice command just to restart my phone. Happened to me twice already. 

My phone’s still under warranty. Wondering if this kind of issue is claimable? 

Would appreciate if anyone has faced the same and managed to fix it. Drop your thoughts below!
2 REPLIES 2
Samsung_MY
Community Manager
Options
Support
Hi!

Suggest to reset all your settings and perhaps do a factory reset if possible.

Do submit an error report as well (long press Members app > error report) for our tech team to look into it. You can also reach out to our livechat:

https://www.samsung.com/my/support/contact/

Hope this helps!
kingrojak
Active Level 3
Support
Already factory reset.. i hope this just a software not hardware
0 Likes