Security Patch Update

[BTCHY]

Ugh, the new security patch update didn't fixed the screen not turning on when receiving notifications. I guess it can't be fixed? 😔

[TeamGalaxyRene]

Hello BTCHY,

While we do our best to release the latest software updates for all applicable devices and services as soon as possible, release times may vary depending on device version and model or service version, country/region, and network-dependent.

We thank you for your patience.

[BTCHY]

Hi, isn't this the latest security patch update?

[TeamGalaxyRene]

Hello BTCHY,

Yes, that's the latest software updates for your Samsung Galaxy device.

Further , you can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.

Step 2. Tap OK on agreement popup for sending system log data.

Step 3. Select Symptom category "Settings/System".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

[BTCHY]

Okay will do. Thank you!