Simcard issue

[Choo0452]

Hello i just wanna ask that why my a11 simcard has no service....

I try all the solution that say in google i even format it but it doesn't work what do you all think is the problem? The simcard is good tho because i try to put it in my other phone

[bagol1209 · Accepted solution]

Hi~ where did you get your device? It is network locked? Are you using the sim that is locked to the network? I recommend try inserting a different sim. If the other sim worked, then it's not your device.

[Choo0452]

Hello thanks for commenting i tried a different sim but it still didn't work. It is network locked cannot be access

[bagol1209]

I see. If that's the case, then you can either have it unlocked from the carrier it is locked to. Or just use a sim that locked to it.

Also, Please click "ACCEPT AS SOLUTION" If you find my response helpful. I'd appreciate that. Thank you. 😊

[TeamGalaxyRene]

Hello Choo0452,

We are sorry to hear about your experience with your beloved Samsung Galaxy phone having issues with SIM Card.  I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will be bothered and frustrated too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Most issues with your SIM card will need to be resolved by your carrier, but before you contact them, there are a couple things you can try to resolve any issues.

1. Check the SIM card.

If your SIM card is not recognized properly, remove the SIM card and inspect it for damage or corrosion. Reinsert the SIM card, making sure it is properly installed with the gold-colored contact fixed firmly into the tray and the edge cutting part of the SIM card is placed exactly. 

If you have another phone that works with the same carrier, try using the SIM card with that phone.

2. Try another SIM card.

If you have another active line with your carrier you can try that SIM card with your phone.

3. Replace the SIM card.

If your SIM card continues to have issues, you will need to get a replacement from your service provider.

https://www.samsung.com/ph/support/mobile-devices/sim-card-issues-on-a-samsung-galaxy-phone/

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Call/Message".

Step 4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report. 

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, immediately bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.