Smart Switch not detecting photos

[sofortune]

Smart switch does not find photos, it only transferred my videos. I'm transferring from a fold 2 to a fold 4.

any ideas?

[SamsungNantakkumar]

Hello sofortune. I am Avinash, from Samsung.

We're sorry for the experience. We would like to propose the Smart Tutor. The advantage is, we will be able to assist you with further troubleshooting over the call. Please call our Samsung Care Line 1800-726-7864 regarding this service. Our experts at Samsung Care Line will advise and assist you in details.

Thank you.