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Original topic:

Stock Logo

(Topic created on: 11-25-2021 06:43 PM)
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itsgab
Beginner Level 2
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Support

I can't open my phone. Huhuhu. When I hold power botton and volume down it cannot reach the system setting. Someone help me about this. My phone is samsung galaxy A50s. This is the best phone when I use in my online class. Please help me. 

2 REPLIES 2
SamsungRightCare
Community Manager
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Support

Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH 

As per your concern, have you tried charging it? 

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itsgab
Beginner Level 2
Support

Yes I tried it. When charging the logo will appear again

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