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Original topic:

Unresponsive when unfold

(Topic created on: 05-29-2023 12:15 AM)
229 Views
Longback
Beginner Level 2
Options
Support
Z Fold 4 5G - Does anyone encounter this issue where when switching from folded to unfolded mode, the internal screen will be black screen and unresponsive. Only way to resolve is to do hard reset (power button + volume down).
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3 REPLIES 3
JP19
Expert Level 4
Support
Hi, if u still have Care+/basic warranty coverage, I would suggest u to visit the service centre for an inspection. If it's deemed to be manufacturer defect, they will replace the inner screen at no cost. Do remember to back up every single data, before u send in for repair. Recommended to use Smart Switch. Will save everything for u.
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bryan111
Beginner Level 4
Support
I got same issue just since 3 or 4 days ago.now I cannot unfold to use large screen.
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HeckyHector
Beginner Level 2
Support
I got the same issue after the warranty expired 3 months later... no idea what to do next...
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