Help 🤧🤧😢😢

[Briann2022ph]

My Samsung Tab A with S Pen doesn't detect my USB Drives I am worried 😢😢🤧🤧

[butete]

have you turned off then on the tab?

[Briann2022ph]

I even resetted the tab

[butete]

aw this point out hw failure of the port, best bring it to nearest authorized samsung service center

[Briann2022ph]

It requires money impractical for a time right now that we have an inflation and prices are a bit higher 😳 but your suggestions is good and it requires software updates which the charges are higher

[butete]

i know how you feel, your budget is aligned to your daily needs wait for samsung care day they offer discounts and freebies for repair done on your samsung device

[Briann2022ph]

They don't offer in our place 😁😁 they might used JTAG the tablet and the charges are expensive 😁😁 ...

[TeamGalaxyRene]

Hello Briann2022ph,

Thanks for letting us know here about your Samsung Galaxy Tab A with S Pen having issues with USB drives that can't be detected.

Really understand your feeling right now, having tried several steps in order to restore your device working with USB drives. But don't worry, we are here to help, guide, provide quick fix and offer solutions to your device's problems.

Following are some basic steps to troubleshoot and identify what's behind the reason your device USB is not detecting by your Samsung Galaxy Tab issues.

A) First, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen instructions.

B) Check hardware.

Step 1. Check for moisture.

Check if there is moisture on the USB drives or in the USB connection port on the tablet. This can cause the devices to malfunction.

Step 2.  Check the USB drive.

USB drives should be checked for any hardware scratch or damages.

Step 3. Remove any cases.

Some cases may interfere with the fit of the drive.

Step 4. Reboot your Tablet.

C) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

D) Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

E) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your device's problem gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.

[Briann2022ph]

In last time the Tablet still detect my USB now it doesn't I might used the master reset at startup? Was it OK for a master reset at startup?

[dulber]

What sort USB drive are you using? Have you tried accessing the same drive elsewhere and confirmed it works? Were there any errors returned?