How was your experience of in-store pickup of Samsung online purchase?

[DoodleGox]

I recently ordered the Galaxy Tab S7 FE (07/17) and I'm hoping to get it within the week (need it for an upcoming thing). Kinda curious how the in-store pick up for others went, i.e. how long it took and did everything go well?

Kinda worried coz all I see in forums/posts are rants about how long their order took or how bad the customer service was.

[SamsungRightCare · Accepted solution]

Hello DoodleGox,

Thank you for bringing up this issue about your delivery delayed experience, waiting for your ordered Samsung Galaxy Tab S7 FE to arrive soon.

We care and we are here to support you.

Contact us immediately on the below online Samsung support channels to follow-up the item.

https://www.samsung.com/ph/support/contact/#onlinesupport  

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

and / or Contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

 Hope this content is helpful, and your ordered item to be delivered soon.

[butete]

stocks maybe depleted but surely samsung gotchu

[dulber]

Delivery is faster so long as they confirm your order. I got mine in 4 days minus the weekend and holidays.

[DoodleGox]

Since I'm curious as to how my order is going, I contacted customer support and apparently the count for 4-5 days of Preparing Dispatch only starts upon receipt of email saying "Your Order has been Shipped".

So there is this very uncertain and long wait on the period between order acknowledgement and order being shipped where there is no update whatsoever.

Idk why they even show the 4-5 Working Days under Preparing Dispatch when it is very vague (what the "Preparing Dispatch" means), misleading (count does not start as soon as you see this order update on the site) and it creates customer expectations that cannot be met.

[dulber]

My status was preparing dispatch all the time. Even after I received the tablet 4 days after email confirmation

[DoodleGox]

Ohh lucky! One week in and still nothing for my order. How did you know when to pick yours up without any change in status from the site?

[mac99]

got the same confirmation, but mine went from preparing for dispatch to ready for pick up just now. total days was 4. have faith

[Tom1rundle]

I just bought the S22 Ultra 256GB online and the status change to preparing for dispatch on day 2 but there's no changes yet until now. I want to pick it up before the weekends but it's unlikely.

[DoodleGox]

I suggest you don't wait for the status to change. Just go ahead and check in-store if it has arrived already after a week (mine did) or when you think it's reasonable for it to have arrived. Received the email saying it is ready for pick-up 7 weeks later so don't rely on it :(