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Original topic:

Lack of optimised apps for tablet

(Topic created on: 06-15-2021 11:45 AM)
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GulaC
Active Level 4
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Tablets
As one of the top mobile device maker (believe It's world’s second-biggest tablet brand in Q1 2021), the tablet experience on the Tab7+ no less, has been underwhelming.

Other than Samsung apps, almost none of the any apps are optimised for tablet use. Not even major apps like Facebook, IG, youtube works well on tablets, eg. FB Aspect is wrong, IG cannot even display in landscape, YouTube comments missing in landscape. Even webpages on Samsung browser cannot display properly (see attached photo).

While this may be a Google/Android issue, can't a maker as prominent as Samsung advocate about the lack of tablet app support. 

What's the point of rolling out such premium hardware? Felt like I Wasted my money on the Tab S7+

image



10 Comments
SamsungNantakkumar
Moderator
Moderator
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Tablets

Hello GulaC. I am Faiz from Samsung.

We're regret to learn of your experience with your Galaxy Tab S7+. We would like to propose a Smart Tutor service. The advantage is that we will be able to assist you with further troubleshooting over the call. Please contact our Samsung Care Line 1800-4252997 regarding this service. Our experts at Samsung Care Line will advise you more in detail.

Thank you.

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GulaC
Active Level 4
Tablets
Troubleshoot what? Optimising the app?
Jeremy101
Active Level 1
Tablets
I too bought a S7+ two weeks ago. Bitterly disappointed when I see a iPad user!
GulaC
Active Level 4
Tablets
#iknowright
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GulaC
Active Level 4
Tablets
How ironic. Samsung IG profile can't orientate itself on its own flagship premium tablet 20210615_114512_57828.jpg
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Tablets
It's because due to developers not really optimising apps for Android tablets, as they earn more from iPad users. So apps on Android tablets will tend to just be a bigger version of the phone app.
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GulaC
Active Level 4
Tablets
Precisely , so why is the moderator suggesting a call to "troubleshoot". It achieves nothing. What's more perturbing is Samsung, a market leader, ignoring this but simply baiting customers with hardware after hardware. I'm gg to sell off my tablet.
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COLEAFY_YT
Active Level 1
Tablets
??
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Tablets

I believe this is more of an Android eco-system problem. This issue has been present for the longest period of time.

As a developer myself before too, it is quite difficult to optimize the screen utilization for Android increasingly due to the various different aspect ratios of the phones on Android these days.

#Samsung, dont anyhow jump in and say you want to troubleshoot. Unless you want to bring in the app maker to torubleshoot with you to make the apps look all good on Samsung tablets. (If this is the case, Samsung, take my money, i will buy only Samsung tablets in future). 😄

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