[New Problem] Tab S7+ stopped detecting external usb cables and some chargers

[hijerald]

I was using Dex Mode in an external display earlier while using type C to hdmi. Played a game as well. Took me few hours to play then suddenly, it stopped recognizing the HDMI port (would say USB connected and disconnected interchangeably). I thought it was only the cable somI stopped using the external HDMI.

But when I had to charge my tablet, it stopped detecting my Superfast Charger 2.0 (only says cable charging) so I got worries. I also tried to use the cable charging but would connect and disconnect immediately (except for the superfast charger 2.0)

Can anybody help me?😔

[hijerald]

My tab po is 1 year and few months old already. And this issue never happened to me before 😣

[TeamGalaxyDD]

Please bring your device to a Samsung Experience Store near you, where our techs can help you out better: https://www.samsung.com/ph/storelocator/

You may also reach out to us remotely:

Mobile Devices Hotline:
#GALAXY (just dial #425299) [Toll Free to all networks]
(02) 8422-2177 [Standard Landline]
Available 24/7

You can likewise send us an email through spr.ly/SamsungPH-Support or engage with us through our Live Chat Support at spr.ly/LiveChatSupport.

Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subject to approval).