I placed an order for TabS9 Ultra. The regular TAT is 3-5 days for Luzon addresses but it still has not arrived. My order is stuck in the South warehouse according to the tracker since August 4th. There is no traction, hence. Their contact channels are unavailable. I need to speak to them to schedule the delivery as I need to be home for the trade in ㅠㅠ
I read almost every negative comment online about Consegnia. I wonder why Samsung Ph entrusted such high value purchases in the hands of an unreliable courier. Is there a way I can just drop by a Samsung store to claim my items?
Thanks for letting us know here your difficulty finding out the status of delivery of your Samsung Galaxy Tab S9 Ultra. I feel you and understand your predicament having similar experience when buying online due to logistics issues. But don't fret, I will do my very best to help you track your order and deliver it to your preferred location without further delay.
In order to follow-up and expedite it with the dedicated team, may you provide us here any reference # (no personal details). I'll be waiting for your reply.
To learn more about changing the address of your ordered item, you may click the link below.
That's so kind of you. But no need as our dedicated team are working hard day and night to expedite the delivery of your ordered item without further delay. Pre-order will be delivered from August 3 within 3 to 10 days.
If by Monday, it did not arrive, please let us know here so we can act swiftly.
Thank you for patiently waiting and understanding in this regards.
You're not alone. Every pre-order that went through that provider has the same status. Without explanation, too. It's a pity because Samsung released the items early but the last mile is practically dead in the water. I too have the same status on the Tab S9 Ultra 1TB, at that.
