<span;>I'm posting this message hoping that Samsung company or the CEO himself would help me replace the LCD of my Samsung Note 20 Ultra that has one green line in it. I already reached to the service center of Samsung in SM Mall of Asia, Philippines but I was directly told by the representative that It needed to be replaced without even assessing the device by the Samsung Technician. She directly gave me a price quotation of 16500 and she said that if I buy a new phone worth 20,000 pesos or higher I'll get a discount of 30% in which case I'll pay 11550 pesos for the repair of my Samsung Note 20 Ultra. The Samsung Service Center in SM Mall of Asia will even charge you for the check-up of your phone for 300 pesos.
<span;>The phone itself is stylish and elegant but the quality and the service **bleep**! The options for repair that they gave is pro company as they only care what they can get to their customers. <span;>They never cared about the money that their customers invested to buy their device. Their service ends once you already bought the device. The reason why Samsung will never be a number one phone and Samsung phones are incomparable with Xiaomi and Apple phone as these brands of phone offers quality, and excellent after sales service or customer service and will definitely last long compared to Samsung phones.
Sorry to hear that, about your experience with the Service Center charging you for the LCD replacement without going through the proper assessment on your Samsung Galaxy Note 20 Ultra and we apologize for the inconvenience it caused you.
Really understand what you are feeling right now as we feel the same if I were in your shoes. But don't you worry, appreciate that you let us know here in order to guide you to the correct process of restoring your device up to optimum performance.
May you call us on our online Samsung support channels below in order to document your situation.
<span;>How can you help me?
<span;>Can you send me any discount voucher or recommendations to help me fix my phone cause I'd love to keep using it but whenever I see the line it reminds me that I should have not bought it.
<span;>Yes, I appreciate your empathy but I hope you can extend an extra mile to your customers. Actions are better than words.
<span;>Please send me any recommendations or help to my email: ****