SAMSUNG REDEMPTIONS_ incorrect attachment

[vangiego]

I have been having problems with samsung redemption for 3 days. 

I purchased my samsung z flip 4 from globe last dec 18 and got it last dec 28. 

This only included the phone and a paper indicating my plan renewal.

Last dec 31,  I started attempting to redeem the  free tab

It says incorrect attachment and I have been trying to reupload the correct email from globe but after clicking the reupload option there is no button to upload the file

And you can only click the reupload button once a day....

I have been calling samsung for 2 days but they cant give me an answer. Have also been emailing redemptionph@partner.samsung.com....  

but no reply!

Please help!

[TeamGalaxyRene]

Hello vangiego,

Sorry to hear that, about your redemption experience with no email reply to you and we apologize for the inconvenience it caused you.

You may try to claim your freebies at the below link while selecting TELCO option.

https://www.samsung.com/ph/redemption/ 

Promo valid from November 4, 2022 to December 31, 2022

Redeem until March 1, 2023.

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

[vangiego]

i already completed this. I attached the wrong proof of purchase and unable to correct it due to no reupload button. 

I have seen previous thread and have submitted all documents to this email redemptionph@partner.samsung.com

as you have instructed another person. 

will wait for a reply... :(

[vangiego]

Update: the reupload button is somehow working today.

I have already uploaded the correct file

Hoping samsung redemption will validate my request soon

[vangiego]

still no update regarding my submitted document if its correct alreadyyy 

[TeamGalaxyRene]

Hello vangiego,

We are coordinating with the dedicated team to sort out what is the current status of your redemption attached documents and at the same time to expedite the reply to your registered email only.

Thanks for patiently waiting.

[vangiego]

thank you. I received an email from the samsung team and got my redemption validated. now waiting for the tab begins