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Original topic:

How to fix media process crash

(Topic created on: 10-16-2019 07:00 AM)
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THE_GEEK_19
Active Level 5
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Hey guys, 

For those of you who participated in the original One UI Beta last year, welcome back! And for those of you who are new to betas, welcome!

I'm sure most of you have encountered this crash and I'm here to help you solve it. In order to solve the crash and prevent future crashes, go to Settings->Device Care->Storage->Advanced->Internal Storage->Other Apps->3 dot drop down menu->Show System Apps. Once you have done this, you will need to find Media Storage and Sec Media Storage and clear data for both. Once you've cleared the data for both, go ahead and reboot your device. 

I hope this helps you guys solve this issue.

As always, enjoy the beta! Let's get this thing to an official release!!!

Nick
13 REPLIES 13
THE_GEEK_19
Active Level 5
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Again, this is odd. All my pictures and videos remained intact.
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SamsungUSABetaTeam
Community Manager
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Thank You for the valuable tip. we appreciate your contribution to the Beta community.

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murfjr3
Active Level 1
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delete data or cashe??
wont this delete a bunch of stuff I need or dont want to
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THE_GEEK_19
Active Level 5
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Delete data. It will not delete any of your stuff so do not worry.
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