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Original topic:

Random Restarts

(Topic created on: 10-16-2019 11:06 AM)
273 Views
hiroshiryu
Beginner Level 2
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If you phone is randomly turning off, without having to reset your phone, you'll have to change you wallpaper to a static image. No dynamic or short video. Both for homescreen and lockscreen. I also turned off always on display. I haven't had issues since then. Hope this tip helps!
6 REPLIES 6
doodles743
Active Level 3
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looks like the cause of the crash is always on display. after someone here suggested disabling AOD, I disabled that but still rebooted. however then I disabled fingerprint indicator as well. so far so good. an hour straight without a single reboot in my pocket whereas before it was happening at least every 10 min. I have a video set as lockscreen wallpaper

edit: the real culprit here appears to be the video wallpaper. removing that stopped the crashes without disabling AOD.
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Sigma
Active Level 7
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I have both set to on tap. No issues
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detwetter
Active Level 2
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I have video wallpaper for my lockscreen, and I didn't remove it. I only disabled AOD then re-enabled AOD and changed it from Landscape to Portrait and everything is fine now.
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SamsungUSABetaTeam
Community Manager
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Thank you for the valuable tip. We appreciate your contribution to the Beta community.

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Tips
doesn't static images cause screen burn in
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Tips
they do of ur dumb about it. It would only cause a burn in if you leave your phone on for a long time with the brightness up. Otherwise, you wouldn't get a burn in with a static image.
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