Original topic:

Issue with the Band that Ordered with the Pre-Order

(Topic created on: 09-21-2021 05:09 PM)
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CLum
Active Level 3
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Wearables

Hi Samsung, I've preordered the Milanese Watch Band together with the Watch 4 Classic 46mm. Unfortunately the band does not fit at all into my new watch. I've been trying to get it fix as my idea was to get it together with the stainless steel band which fit my personality or lifestyle much better.

Since I receive the goods on Saturday, I've been trying to get help from ALL AVENUE! Spoke to the technician in your so called Samsung Experience Store in Midvalley, they passed me to another so called Accessories Distributor in Cheras. Went there, they require me to obtain the original invoice which you guys does not provide for online purchase! Sent several e-mail to the respective SBT Support Team, they told me other story which the "order acknowledgement" which could save me a day of hassle. The story doesn't end here, I then inform them on regards of the reply from SBT Support Team and the Cheras distribution team forward my e-mail to the respective team. Not long after they replied me that it was my mistake that it is stated clearly there the serial number of the watch was not match with the serial number of Watch 4 Classic 46mm. 

I'm so disappointed now, as I feel that the customer service team is not looking in the matter but they are just looking for excuses and pointing finger saying it's the customer fault. I'm not working in Samsung, how could I know and be able to rectify serial number while buying! It is ridiculous and irresponsible for such an big establishment to look for faults! 

Thank you Samsung for such an pleasant experience. I suggest the people from the Samsung Community to not PRE-ORDER anything as we are just the lab rats to identify the possibility of system issues, and if anything happens no one knows how to handle it and customer service would not care. 

17 Comments
CLum
Active Level 3
Wearables
As described 20210918_213155_110601.jpg
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YH-lo
Active Level 5
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Lets see what goes.
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CLum
Active Level 3
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Someone just wrote back via email to me just telling me is for the wrong model hence it is not compatible SmartSelect_20210921-164537_Outlook_110811.jpg
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CLum
Active Level 3
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I wrote back and f**k him.. what the he'll, why do you think we complaint in the first place, of course it's not compatible la...
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YH-lo
Active Level 5
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Yaaa screw them.. they give wrong info then now our fault. They should just admit the mistake and offer a solution.
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JianYu
Active Level 5
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44mm band on 46mm watch? I think you can change a new band which fit 46mm
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YH-lo
Active Level 5
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Problem is when preorder time no mention by samsung malaysia. And if it does not fit why have the option in the first place?
JianYu
Active Level 5
Wearables
Maybe you can return back the product and see whether can change to a 46mm for free
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YH-lo
Active Level 5
Wearables
Haizz...just wait and see what happens. Eyes on samsung..