Left Galaxy Buds2 low volume

[1CYCLONE21]

The volume of my Galaxy Buds 2 suddenly become low. Is this still repairable?

[bagol1209]

How long have you been using it?

[1CYCLONE21]

I've been using it for about a year now

[bagol1209]

OMG. Mine is about a year now, too. Wala pa namang issue so far. But i guess i need to prepare na to have replace it any time. 😳😳😳

[ProCo]

@1CYCLONE21, thank for reaching your concern, you should try cleaning your buds earpiece with cotton buds, possible the sound is blocking by earwax or dust, in addition try to perform diagnostic using wearable apps. I hope this will lessen your worry. Keep safe.

[Timmyrose]

Hi there, did it fall by any chance?

[1CYCLONE21]

Nope, I haven't damaged it. One day, when I used it, the left buds suddenly have a low volume.

[TeamGalaxyRene]

Hello 1CYCLONE21,

Thanks for letting us know your experience with your Samsung Galaxy Buds 2 having issues with low volume. Before we jump to conclusion that it needs repair, can we try troubleshooting it?

Before you try out the below recommendations as to your solution, be sure to check if your device's software and its related apps (Wearable) are updated with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

Enabling Media Volume Sync

Step 1. From the Home Screen, tap Apps.

Step 2. Tap Settings.

Step 3. Tap Connections.

Step 4. Tap Bluetooth.

Step 5. Tap the 3 dots for more options.

Step 6. Tap Advanced.

Step 7. Tap Media Volume Sync to enable.

The volume can be controlled with the touchpad on Galaxy Buds after setting the volume adjustment as a preset tap-and-hold feature.

Controlling the Volume Using Touchpad.

Step 1. From the Home screen, tap Apps.

Step 2. Open the Samsung folder.

Step 3. Tap the Galaxy Wearable ap.

Step 4. Tap Touchpad.

Step 5. Tap Left or Right under Touch and hold the touchpad.

Step 6. Select Volume down or Volume up.

If that doesn't solve the issue, you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Accessory".

Step 4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

And if the issue remains, you may bring your Galaxy Buds 2 to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo a clean-up and assessment to pinpoint the root cause of the issue(s). Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[1CYCLONE21]

I made time to visit the Samsung Customer Service in SM North, hoping that the problem with my Buds 2 could be fixed. All they did was brush my Buds 2 to clean them up, and if the problem persisted, then the Buds with the issue would be replaced. Unfortunately, the replacement for my left Buds cost as much as a brand new pair of Buds. Don't waste your efforts and time to go to their customer service center. It's just very disappointing.