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Original topic:

Pre Order Delivery Delay

(Topic created on: 09-13-2021 11:36 AM)
1026 Views
rajeeva2
Active Level 2
Options
Wearables

I pre-ordered the Samsung Galaxy Watch 4 and Buds on 14Aug21 for delivery in Singapore. While making the order it was stated "Ships 2Sep21". I have been following up regularly to check the status of my order and the information provided is false and misleading. I chatted with the customer service a few times about this, first on 2nd Sep and was told delivery would take place same day! This was for a gift and so I had planned my day accordingly. Unfortunately the info provided was completely wrong and there has been no sign of the delivery till now. When I check the order status now it still says "Arrives on 02/09/2021 Standard Delivery" and Ships Sep2, 2021". It also says "Preparing Dispatch" (since 2Sep). Customer Service is useless. Extremely annoying and frustrating experience. No solution or information has been provided as to when and if I will actually get what I ordered. Samsung has actually launched the product in Singapore on 10Sep so least they can do is give the customer an option to physically collect from their shop, but not even that. They don't even allow to cancel the order. Pathetic service. I will never order from Samsung again. Worst experience ever.

 

Mianbao
Active Level 4
Wearables
I see. Make sense. Which means mine would have taken another week or 2 weeks since i ordered on the 20th. Better for me to cancel and for you to wait i guess
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rajeeva2
Active Level 2
Wearables
Let's see if I even get it. No change in order status. Same.
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Mianbao
Active Level 4
Wearables
All the best bro! If you get any updates or the pre order itself, can you update here ? So i can know too !
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rajeeva2
Active Level 2
Wearables
Sure. Will do.
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Mianbao
Active Level 4
Wearables
How is it ? Did you get anything ?
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rajeeva2
Active Level 2
Wearables
Supposed to deliver today or tomorrow. Still waiting.
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Mianbao
Active Level 4
Wearables
Oh you received a call from the delivery partner ?
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rajeeva2
Active Level 2
Wearables
No call yet. Just a text message.
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rajeeva2
Active Level 2
Wearables
Delivered today at 8pm.
Mianbao
Active Level 4
Wearables
Finally! Congrats man.
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