Galaxy Watch 4 raise to wake feature not working while riding or being active after the latest update GWB1
It's happening if im not tracking my excercise. For example, i just ride my bike going somewhere and didn't track the activity. While riding and trying to check the time the raise to wake was not working, only will work again if i stopped.
We are sorry to hear about your recent experience with the software updates on your Samsung Galaxy Watch 4 having issues with the wake feature not working while riding or being active, and we apologized for the inconvenience it caused you.
Before you try out the recommendations below, be sure to check ifyour device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1.Go toSettings> Software update.
Step 2.Tap on Download and install.
Step 3.Follow the on-screen instructions.
Step 4.Restart your device.
Submit an error report through Samsung Members app as follows:
Step 1.Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category"Accessory" and "Settings/System".
Turn on the wake up gesture feature of the Samsung Galaxy Watch.
Step 1. Swipe up from the home screen.
This will show you the apps installed in your watch
Step 2. Open the Settings app.
This will open your Galaxy Watch 4 settings.
Step 3. Tap on Advanced features.
This will open your watch advanced settings.
Step 4. Scroll until you see Screen Wake-up.
This will show you a list of screen wake up options
Step 5. Press the toggle beside Raise wrist to wake.
This will turn on the wake up gesture of the watch.
Enable raise to wake from Galaxy wearable app.
Step 1. Open the Galaxy wearable app on your phone.
Step 2. Tap on watch settings.
Step 3. Tap on Advanced features.
Step 4. Tap on Screen wake-up.
Step 5. Turn on raise wrist to wake switch.
Notes: If any of your watch silent modes are activated then the wake up gesture will not work. These modes are Do not disturb, Theater mode, Good night mode, and Water lock mode. Try turning these modes off then check if your watch’s home screen will turn on when your wrist is raised.
For more help and assistance, you may contact us via our online Samsung Customer Care support channels below.
